Frequently asked questions.
Which certificate do I need?
For a person, the e-CPF. For a company, the e-CNPJ. If you only issue invoices, the NF-e. For lawyers, the e-OAB.
What is the difference between A1 and A3?
A1 is a file installed on your computer and is valid for 12 months. A3 is stored on a token, a card or in the cloud and can be valid for up to 36 months.
How can I pay?
Pix, card in up to 12 installments, or boleto, through Mercado Pago.
Can I be verified by video?
Yes, if you already have biometrics in the official databases (PSBio or Datavalid). We check by CPF before payment.
How do I track my order?
Sign in to your account. You can follow progress until issuance.
I have a voucher. What now?
Use the Check voucher page in the Support menu. If it is a public sector voucher, you fill in the request right after and pay nothing.
Manuais de emissão e de token
Syngular, Valid, SafeNet, SafeSign e G&D em um só lugar.
